shipping & returns

SHIPPING AND DELIVERY:

• We ship from Peru.
• Shipping costs and customs duties are not included in the price.
• We offer free worldwide express shipping on orders over US$. 150. 
  ** Keep an eye on our special offers!
• Shipping will be automatically calculated and added to your order during the check out.
• The delivery of your order will be made at the address stated in the order that you have placed.
• We take 2 to 3 business days (Monday to Friday) to process your order and ship. During sale and peak periods this may take longer.
• Once your order is shipped, you will receive your order in: 
  Americas: 2 - 3 business days
  Europe: 4 - 5 business days
  Asia / Oceania: 4 - 5 business days
  Peru: 2 - 3 business days

You are responsible for paying all additional charges, when asked by your local authorities. Contacting your customs authority, post office and/or selected courier may help to know the tax-free import threshold or calculating any eventual additional fee.

In case you refuse to receive the order because of the unexpected additional fees, Red Caribou reserves the right to charge you both depart and returns shipment costs, as well as the additional fees generated by the customs.

• If any purchased item is not in stock, Red Caribou will inform you as soon as possible, making reasonable efforts to reach you. In this case, Red Caribou will give you the option to remove the item from your order and continue with checkout, modify the order, or terminate the agreement free of charge. In the case of termination, we will refund the consumer with the sum paid, at the latest within 15 days after termination. 
  
  
• The courier will make two attempts to deliver your order to the address stated. Your order will be returned to Red Caribou after two unsuccessful attempts. If this happens, Red Caribou reserves the right to collect or withhold any sum due for return shipping, administrative costs and/or any compensation of damages.
  
  
• If your parcel looks in bad shape and shows signs of damage when it arrives, please contact us within 24 hours and we will contact the courier company for solving any issue.

• Red Caribou will not be liable for:
  - Any delays caused by destination customs clearance processes
  - Any non-compliance or delay on the grounds of force majeure (any act, event, omission or accident that is beyond our reasonable control).
  - Acts of the courier companies used for making the delivery of its products at any time; and lost packages during international transit.
  - Any Currency changes or currency exchange rates any bank may have when exchanging the currencies we offer to other currencies.

RETURNS & EXCHANGES

At Red Caribou, we stand by the quality of our products. If you need to return an item, please contact us at mr.caribou@redcariboushop.com, and we will guide you through the process.

Return Conditions

• Final sale items (including sale section items) are non-returnable.

• You must contact us within 7 working days of receiving your order.

• Items must be in original packaging, unworn, unwashed, undamaged, and with all tags attached.

• A proof of purchase from Red Caribou is required.

• Returns must be shipped using a tracked service to ensure proper monitoring.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and find a suitable solution.

Exchanges

If you wish to exchange an item, you must first return it following the conditions above. Once your return is accepted, you can place a new order.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at mr.caribou@redcariboushop.com.